Law Firm Client Communication

Engage, Inform, Excel Harness CaseFox Client Communication

Reach out to clients effectively with encrypted URLs  by our Client communication feature

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Level up your security game and shield yourself from cyber threats!

Export messages from your data logs for easy sharing

Maintain call logs and convert them into time entries

Get case-wise communication for efficient progress tracking

Upload & send files with utmost security without cyber threats

Get rid of prying eyes with unique URL for every individual client

Experience end-to-end encryption for complete data security

Enhance client communication, seamlessly!

Experience seamless information exchange, enhanced privacy, and enhanced client management with our legal management software

Export data log messages for easy sharing

CaseFox Client Communication feature enables you to efficiently export your messages and other essential client data directly from your client logs

Maintain logs for smooth client interaction

The client communication feature in CaseFox allows users to log all types of interactions with clients, such as emails, phone calls, meetings, video conferences, and more

Track progress with case-wise communication

CaseFox Client Communication feature allows users to monitor and track the progress of their cases by leveraging the communication related with each individual case

Ensure secure file uploads and sharing

The client communication feature that prioritizes secure file uploads and sharing. It ensures data protection through encryption, end-to-end security. The 2-factor authentication regular data backups, and compliance with data protection regulations further enhance security

Get unique URLs for complete client privacy

CaseFox provides a reliable platform for attorneys to communicate with their clients securely by using unique URLs that protects client confidentiality, streamlines the interaction process, and strengthens the attorney-client relationship

Ensure end-to-end encryption for data security

CaseFox's client communication feature uses end-to-end encryption to secure sensitive data. Only the intended recipient can access and read the encrypted information, ensuring confidentiality and data integrity, building trust between lawyers and clients

Top client services for the best client experience

With the premium features in all the plans offering top notch client services when it comes to data migration and security,CaseFox makes your everyday practice easy.

The Legal billing solution is very user friendly as it requires the least of inputs.

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Get help from our exceptional customer support team via email or phone. We are here for you.

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Data security

Protect your client’s information and firm’s data with industry-leading security methods and protocols.

Free Data Migration
Free Data Migration

Easily transfer all your data from your existing software to CaseFox.

Thousands of users, ONE VERDICT!

Thousands of customers worldwide rely on CaseFox to track, manage, and improve their law firm’s operations.

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Margaret Sedy

Owner of Law Office of Margaret A. Sedy

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“ I have done free trials (multiple times) of MyCase, Bill4Time, Practice Panther, Clio, you name it, but CaseFox is truly the best. You cannot get me to switch.”

CaseFox Law Firm Software Client Samuel Randall

Samuel Randall

Managing Partner at Randall Law PLLC

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“CaseFox has been a wonderful and affordable tool to help me streamline my law practice. It's a great for billing/invoicing and to keep track of IOLTA transactions.”

CaseFox Legal Software Client Robert M.J

Robert M. J

Legal Services Manager


“I like this system because it allows me to take my cases in an orderly manner and anywhere without affecting the storage capacity, and its interface is very versatile”

Frequently Asked Questions

What is the benefit of effective client communication?

Effective client communication plays a crucial role in a law firm for several reasons:


Building trust and satisfaction: Clear and frequent communication with clients helps establish trust and maintain a positive relationship. It shows clients that their concerns and needs are being addressed, enhancing their satisfaction with the legal services provided.


Enhanced collaboration and transparency: Efficient communication enables real-time collaboration between lawyers and clients, ensuring all parties are well-informed about case progress, developments, and strategies. This transparency fosters a sense of partnership and empowers clients to actively participate in their own legal matters.


Timely information exchange: Effective communication ensures that clients receive timely updates regarding their cases, such as court dates, document filings, or important deadlines. This helps clients stay informed and prepared, reducing their anxiety and allowing them to make informed decisions throughout the legal process.


Improved case organization: Clear communication channels streamline case management by ensuring that all essential information, including client instructions, case details, and relevant documents, are readily accessible to both lawyers and clients. This organization enhances efficiency and prevents misunderstandings or delays.


Minimizing errors and disputes: Effective communication helps mitigate potential errors, misunderstandings, or disputes that may arise due to miscommunication. Lawyers can promptly address client concerns, clarify legal complexities, and manage expectations, reducing the likelihood of conflicts and enhancing overall case management efficiency.

Can I store call logs with this feature?

Absolutely! With client communication feature of CaseFox, you can seamlessly record all the call logs related to a particular case and monitor all the communication on a single CaseFox Dashboard.


This feature is designed to record and maintain all your communication threads with your respective clients with utmost accuracy.

What are the additional charges for availing this feature?

The Client Communication feature of Casefox is FREE OF COST and has no Hidden charges for any of the users. To avail this feature, the CaseFox user simply need to log on to their respective CaseFox Dashboards where they can send messages, emails, and maintain their call logs.

How many messages can I send/received per case?

There is no limit on the number of messages you can send/receive with this client communication feature of CaseFox. Any legal professional or their respective clients can exchange as many messages, and emails as they like; seamlessly with this feature.

Is my personal data secured while using the client communication feature?

Indeed. CaseFox enables its users to send or receive messages without the threat of security breach. The Client communication feature of CaseFox is secured with 2-Step verification and message encryption to mitigate the threats of security breach and other cyber security threats. This ensures safe and seamless exchange of emails and messages between the legal professionals and the clients.

How client communication is useful in case management?

The clients communication feature of CaseFix empowers the legal professionals to effortlessly interact with their clients to ensure effective and efficient communication process. Here’s how this feature can be helpful in case management:


  • Understanding client needs: Effective communication helps lawyers understand their clients’ goals and concerns.


  • Setting realistic expectations: Clear communication manages client expectations by explaining legal processes and potential outcomes.


  • Providing updates: Regular communication keeps clients informed about case progress and any relevant changes.


  • Addressing queries and concerns: Lawyers can promptly answer client questions and address concerns through effective communication.


  • Obtaining necessary information: Communication allows lawyers to gather important evidence and information for the case.


  • Collaboration and decision-making: Effective communication involves clients in decision-making processes, discussing legal options and risks.


  • Negotiation and settlement discussions: Communication helps lawyers advocate for clients’ interests during negotiation and settlement talks.


  • Managing client concerns: Lawyers address client emotions and concerns sensitively through effective communication.
  • Strengthening the attorney-client relationship: Regular and effective communication builds trust and a positive attorney-client relationship.

Can client communication feature help the law firms in client retention?

Yes, the client communication feature of CaseFox can significantly contribute to client retention for law firms. Here’s how:


Increased satisfaction: Effective communication leads to happier clients, which improves client retention.


Building trust: Clear communication builds trust and confidence in the law firm, increasing client retention.


Personalized attention: Tailored communication gives clients a personalized experience, fostering loyalty.


Proactive case management: Timely communication keeps clients informed, enhancing satisfaction and retention.


Improved engagement: Active client involvement through communication strengthens the client-firm relationship.


Referral potential: Satisfied clients are more likely to refer others, boosting client retention and growth.

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